Returns Policy
You can return any item purchased on Briggs Automotive Company (BAC) Online Store within 14 days of the delivery date. Here’s how:
Fill out the returns form
Make sure the merchandise you return is in its original condition unworn and unused, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Pack the items in a box (or any rigid carton box) and stick your own paid delivery service label on it. We will not be liable for any misplacement of return items and can not guarantee a refund in the event of theft or loss during delivery to our warehouse in Liverpool.
Arrange delivery to our warehouse in Liverpool- BAC Manufacturing Centre, Unit 14, Compass Industrial Park, Spindus Road, Speke, Liverpool L24 1YA.
All returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow upto 14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN FORM
You can request to return items within 14 days from the date you received your parcel.
Before you return your item, make sure that the items are in the same condition you received them in, with the identification tag and seal still attached.
We reserve the right to refuse late returns or items that are not in the same condition you received them in.
Briggs Automotive Company Ltd.
Terms of Service
Can I exchange my order?
To return your order for an exchange, please visit our online returns portal – Return Form
Where is my refund?
As soon as your return has been processed by our warehouse, we will email you. If you have not received this email within 14 working days of your return arriving at our warehouse please contact us using our contact us form.
Can I return my order without the tags?
All items need to be returned in its original condition.
Why haven't I had my refund or exchange?
As soon as your return has been processed by our warehouse, we will email you. If you have not received this email within 14 working days of your return arriving at our warehouse, please contact us using our contact us form.
How will I be refunded for my order?
Items returned following our online returns process will be refunded to the original payment method/card. Refunds cannot be processed to alternative cards or payments methods.
What can I do if I've lost my returns tracking information?
We will need tracking information in order to assist with any return to us. If you no longer have this information, please contact the courier directly to see if they can assist you in tracking your return.
Why have I been refunded? I asked for an exchange.
If your requested size/colour is unavailable at the time your return is processed, we will provide you with a full refund and notify you by email.
Why have I not been refunded correctly?
If you believe that your refund has been processed incorrectly, please contact us using our contact us form so we can help you.
What can I do if I have a problem or a fault with my item?
If you have an item which is not as you expected or you believe to be faulty, please follow the relevant returns process.
Privacy Policy
Welcome to our website Briggs Automotive Company (BAC) Online Store (the Website).
Your privacy and the security of your personal data is very important to Briggs Automotive Company (BAC). That's why we use the utmost care and adopt specific measures to protect your security when we collect and manage your personal data.
Below you will find the main information on how your personal data is processed when you navigate on Briggs Automotive Company (BAC) Online Store and use the services offered. To get detailed information on how Briggs Automotive Company (BAC) manage your personal data.
What data do we process and why?
The personal data that Briggs Automotive Company (BAC) processes is the data that you provide when you place an order and purchase items, and the data we collect as you navigate or when you use the services offered on Briggs Automotive Company (BAC) Online Store. Briggs Automotive Company (BAC) may collect data from you, for example, personal data such as first and last name, mailing and billing address, navigation data, and your shopping habits.
Your personal data is processed by Briggs Automotive Company (BAC) for the following purposes:
entering and performing the contract to purchase items offered on Briggs Automotive Company (BAC) Online Store;
managing the services offered by Briggs Automotive Company (BAC) Online Store;
managing your requests sent to Customer Care.
In the aforementioned cases, the processing of your personal data is lawful to the extent needed to perform a contract entered with you or to provide you with a service you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact with and use the Website, in order to improve our offerings and services.
Your personal data is processed by Briggs Automotive Company (BAC) for the following purposes:
to allow you to register on the Website;
upon your express consent, to send commercial and/or promotional communications regarding products and services of Briggs Automotive Company (BAC), as well as to conduct market research (“Marketing”);
upon your express consent, to analyse usual behaviours, habits, and purchasing preferences, in order to improve the products and services provided by Briggs Automotive Company (BAC), as well as to fulfil certain customer demands ("Profiling");
upon your express consent, to inform the subsidiaries directly and indirectly controlled by Briggs Automotive Company (BAC), which may process customer data to send commercial and/or promotional communications about products and services from the aforementioned companies, as well as to conduct market research (Briggs Automotive Company (BAC) Marketing).
upon your express consent, to use certain categories of your personal data such as your name, date of birth, gender (male or female), language used to navigate the Site and the version of the Site used (country), information about the device and browser used by the data subject, time and date on which consent to receive web push notifications was given, My Account date of creation and the date of last visit to the Site in order to send personalised notifications about products and other commercial news regarding the Briggs Automotive Company (BAC) Online Store to the data subject’s device (“Web Push Notifications”).
Who processes your data?
Your personal data is processed by duly instructed personnel and, due to organisational and functional requirements relating to the provision of services on Briggs Automotive Company (BAC) Online Store, by the Controllers' providers. The Controllers have been evaluated and chosen by the Controllers for their proven reliability and expertise. Some of these parties may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees provided by law.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected. After such period, your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected when items are purchased on Briggs Automotive Company (BAC) Online Store is processed until all administrative and accounting formalities have been completed. Therefore, it is kept on file in conformity with the local tax legislation (ten years), while the data used to send you our newsletter is kept until you request that we stop sending it. Briggs Automotive Company (BAC) retains the Data for ten years from the time it was provided for Marketing and/or Profiling and/or Briggs Automotive Company (BAC) Marketing purposes, unless consent is revoked. If consent is revoked, your personal data may not be processed for the aforementioned purposes, but may still be kept to manage any objections and/or disputes. The data used to manage Web Push Notifications will be retained up to the point in which consent is revoked by the data subject or up to 365 days from the last visit made to the Site by the data subject.
At any moment you can revoke your consent to receiving these personalised commercial notifications (depending on your browser) by following these instructions.
Popular browsers:
• Chrome: Settings > Show advanced options > Privacy - Content settings > Notifications - Manage exceptions > Enter the Website www.bac-mono.com/shop and select “Block”
• Firefox: Options > Contents > Notifications - Select > www.bac-mono.com/shop–“ “Block”
• Safari: Preferences > Notifications > From the drop-down menu, choose “Deny”
You may also revoke your consent to receive notifications, including any communications that you already receive, by doing the following:
• Desktop: Right-click on the notification > disable notifications from www.bac-mono.com/shop
• Mobile: Access the notification centre > Site parameters > Notifications > Block notifications from www.bac-mono.com/shop. In any case, the service and your personal data in our possession will be deleted after 365 days from the date of your last visit to our Site.
What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to processing, find out which of your personal data is in the possession of the Controllers, its source, and how it is being used, request that it be updated, corrected, or supplemented, as well as, in the cases prescribed by the current provisions, request that it be deleted, that processing be limited, or oppose processing. If you wish, you may ask to receive the personal data concerning you that is in the Controllers' possession in a form that can be read by electronic devices and, where technically possible, we may transfer your data directly to a third party you have indicated.
This information may be subject to changes and additions over time, so we ask that you periodically check the contents. Where possible, we will try to immediately inform you of any changes made.